Deputy Manager (Chinese Speaking)
Position Overview
A Deputy Manager position in a London-based food retailer. The role involves working in a proactive, hands-on, and customer-focused environment. As Deputy Manager, you’ll support the Store Manager in all aspects of store operations and lead the team to deliver excellent customer service.
Key Responsibilities
Store Operations
- Support the Store Manager in daily store operations
- Ensure store meets sales targets and KPIs
- Maintain high standards of store presentation and merchandising
- Oversee inventory management and stock control
- Ensure compliance with health and safety regulations
- Manage cash handling and financial procedures
Team Leadership
- Supervise, motivate, and develop store team members
- Conduct training and onboarding for new staff
- Create staff schedules and manage attendance
- Handle employee relations issues
- Foster a positive and productive work environment
- Lead by example in customer service and work ethic
Customer Service Excellence
- Ensure exceptional customer service standards
- Handle customer complaints and resolve issues
- Build relationships with regular customers
- Create welcoming and friendly store atmosphere
- Communicate effectively with Chinese-speaking customers
Business Development
- Identify opportunities to increase sales and customer footfall
- Implement promotional activities and marketing initiatives
- Monitor competitor activities and market trends
- Contribute ideas for product selection and store improvements
Qualifications
Required
- Fluent in Chinese (Mandarin or Cantonese)
- Good English communication skills
- Previous retail experience, preferably in supervisory or management role
- Strong leadership and people management skills
- Customer-focused with excellent service orientation
- Flexible and adaptable to changing priorities
- Hands-on approach and willingness to work on the shop floor
- Available to work weekends and evenings as required
Preferred
- Experience in food retail sector
- Knowledge of Chinese food products
- Understanding of retail operations and merchandising
- Experience with point-of-sale systems
- NVQ in Retail or related qualification
Benefits
- Competitive salary
- Career development opportunities
- Staff discounts
- Supportive team environment
About the Recruiter
Mandarin Recruitment is a service that helps UK and Chinese businesses & organizations find and source high-quality Mandarin-speaking professionals.