Customer Claim Specialist (English Speaking)
Position Overview
A full-time Customer Claim Specialist position in a UK-based IT consulting firm. The role is crucial in providing standard practices and support to clients, handling claims, and ensuring excellent customer service throughout the claim resolution process.
Key Responsibilities
Claims Management
- Process and manage customer claims efficiently and accurately
- Investigate claim issues and work towards resolution
- Maintain detailed records of all claims and communications
- Ensure compliance with company policies and industry regulations
Client Support
- Serve as primary point of contact for customers with claims
- Provide timely updates and clear communication throughout the claims process
- Address customer concerns and questions professionally
- Build and maintain positive customer relationships
Process Improvement
- Identify trends and patterns in claims data
- Recommend improvements to claims processes and procedures
- Collaborate with other departments to resolve complex issues
- Contribute to the development of best practices
Qualifications
Required
- Fluent in English
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to handle difficult situations with professionalism
- Experience in customer service or claims management
- Proficient in Microsoft Office and CRM systems
Preferred
- Background in IT services or consulting industry
- Experience with claims or warranty management systems
- Problem-solving and analytical skills
- Ability to work independently and as part of a team
About the Recruiter
Mandarin Recruitment is a service that helps UK and Chinese businesses & organizations find and source high-quality Mandarin-speaking professionals.